Johan Steynberg

https://www.linkedin.com/pulse/scaling-up-professional-services-johan-steynberg/?published=t We are building the rocket as we are flying to the moon… Growth is great. All companies aspire to grow, and the faster, the better. Having worked in companies experiencing explosive growth, there is nothing quite like it. The energy, awe and satisfaction are contagious, the results motivating. Led by the market buying into…

“It’s not just what we do, it’s how we do it” When I was growing up, all gas stations were full-service, with attendants pumping your gas and doing whatever else could be done at a gas station. One of the main brands brought out a television ad with a catchy tune. It showed a small…

https://www.linkedin.com/pulse/leadership-how-coach-good-decision-making-johan-steynberg Making good decisions is probably the number one character trait or behavior of a good leader. Yes, I know leaders have to inspire, have empathy, lead from the front etc. But underlying all of that is decision-making…because, let’s be honest, people will find it hard to follow leaders who make poor decisions, even if…

Traditionally, professional services teams are measured on 3 main KPI’s: Billable Utilization, Revenue, and Gross Margin. There are more nuanced variations, and some other KPI’s that are also often considered, but are along the same lines. Examples of those may be revenue per consultant, productive utilization (for customer work that’s not billable in the interest…