Driver of Customer Success, High-performing Teams, and Operational Excellence
www.linkedin.com/in/johansteynberg
I’m an executive leader of customer-facing professional services organizations in SaaS companies. I excel in building and transforming professional services teams, establishing structure, and implementing “just enough” process.
The teams I build help customers to achieve fast value realization of leading-edge SaaS solutions, and sets up our customers for optimal usage and consumption of SaaS products. This is achieved through effectively directing the professional services organization’s strategic and tactical capabilities, and through strong collaboration with other teams, such as product engineering, sales and solution engineering, and customer success.
I successfully run multimillion-dollar diverse professional services practices, leading to high employee engagement and satisfaction, with frequent career development discussions, balanced capability management and strong work/life balance. The results of this approach have been outstanding, with positive growth or turnaround in key metrics such as customer satisfaction (resulting in reduced churn, increase in net $ retention rate and expansion), professional services revenue and margin, and employee retention rate.
Under my leadership, the professional services margin at M-Files and Automation Anywhere turned around from high negatives to more than 20% positive.
My emphasis as a professional services leader is on a happy PS team, delighted customers that become strong advocates, delivery of profitable programs, and deeply collaborating across the company.
My extensive list of skills are summarized here:
| Operations > Metrics Driven P&L Management > Prioritized Customer Outcomes > Profitable Services Growth and Delivery > Technical Delivery Management > Program & Project Management > Partner Enablement & Management > Program & Portfolio Management |
| Customer > Executive Relationships > Customer Facing Solutioning > Value Realization & Assurance > Negotiations > Escalation Management > Reference Customer Programs > Program & Portfolio Management |
| Leadership > Coaching Leadership Style > Collaborative Approach > Professional Services Strategy & Operations > Vision & Thought Leadership > Diversity Ally > Professional Services Product Management |
What others say about me:
| “When you need someone to manage a team to deliver the most demanding, time sensitive and complex enterprise software solutions, look no further than Johan Steynberg. His depth of international experiences is truly remarkable and makes him a key executive for global deliveries. His unique focus on customer success, commitment to quality, and creative solutions to problems that seem unsurmountable, are everyday attributes Johan brings to his work. He is also that consistent and calming bridge between sales, professional services and the clients that ensures projects are delivered with the utmost customer satisfaction. Johan is a hands-on manager that knows how to motivate everyone toward the common goal of happy clients. Simply put, he’s a great guy that gets things done”. John Upham – SVP Enterprise Sales |
| “Johan is a man of his word. He is very strategic, systematic, and analytical in his approach; however, he is also very empathetic and takes others into account when drawing up conclusions and making recommendations. Due to his integrity, listening skills, intelligence, and background in leading global businesses, he has an ability to navigate and create results in complex, multicultural environments. I can highly recommend him into any global, strategic leadership role. I also hope to have another opportunity to work with Johan in the future.” Johanna Lipponen – Senior Consultant |